Making A Purchase During Lockdown due to Covid-19, no exhibitions are being hosted at 12 Church St. To purchase an item, please contact the artist to make arrangements for payment and delivery; some work can be posted, some may require additional arrangements; cost of P&P may vary in such cases. Please remember to confirm your nominated safe drop off place. Please understand that artists’ personal circumstances may affect the manner and timescale in which your enquiry is handled. Once lockdown has been lifted and exhibitions can resume at 12 Church St, online sales will be processed by the Made in the Marches team, and we will launch the online shop. Contacting us or an artist does not create a contract: a legally binding contract between you and the gallery/the artist is only made once delivery arrangements have been agreed and the price plus mutually agreed delivery costs (and additional duties, taxes etc., where applicable) have been paid.
Acceptance of your order/Cancellation before Dispatch Submission of an enquiry or order via our website does not constitute a binding contract between the gallery and yourself; We reserve the right to restrict the number of items you may order or to refuse any order; you retain the right to modify your order. A binding contract is created once we receive payment of the price of the items and, if applicable, any additional delivery charges; we will acknowledge receipt of payment and acceptance of your order by email (if supplied). You may cancel your order by contacting us by phone or email, up to the point when an order has been dispatched by post or courier, and you will receive a refund. We reserve the right to retain some or all of the P&P charge, to cover time and material used to package the order. Once an item has been dispatched you can no longer cancel your order; please refer to our Returns Policy.
Guarantees and Limitations We value your satisfaction very highly and we are proud of the standard of craftsmanship of all the art and craft products we sell, please be aware that handmade items are likely to have variations and unique character. Images on the website may not give a completely accurate representation of the artwork e.g. the colour of a paint or ceramic glaze may not photograph accurately or the screen you are viewing it on may be calibrated differently to another screen. If you are in any doubt, please contact us before ordering.
Prices and payment: Prices are in Pounds Sterling. We are not VAT registered. Prices on our web site include UK delivery, unless an item cannot be posted, in which case, we will contact you to discuss delivery arrangements and costs. We, and the artists whose work we sell, reserve the right to change our prices. Whilst we try to ensure that all prices on our website are accurate, mistakes can sometimes occur. If we discover an error in the price of products you have ordered, we will contact you as soon as possible and give you the option of either reconfirming your order at the correct price or cancelling it. If we are unable to contact you, we will treat the order as being cancelled. If the order is cancelled, we will refund any money which you have paid to the gallery. Payments online will be processed using the Square secure payment system: no credit card information is stored on our servers. If you would like to pay by another method, please contact us: we are also able to arrange payment by bank transfer, or you can send a cheque, but please contact us regarding your preference. For overseas orders including Europe, USA and beyond please place your order online and you will be sent an invoice for the extra postage/courier costs. This will need to be paid before items are dispatched. You are responsible for the disclosure and payment of any import duties or other taxes which apply in the country to which the products are delivered. If you would like to discuss such costs before you place an order, please contact us.
Credit Card Security All credit/debit card numbers are encrypted in the software when the order is placed using 128 bit encryption. They are only decrypted after they reach our computer. They are not held in clear text on any website.
Delivery: We try to reuse packaging to reduce waste, as we endeavour to minimize our environmental impact. All UK mainland items are sent using Royal Mail Special Delivery or Recorded Delivery i.e. signed for, to the address you provide. For larger items such as sculpture and furniture we use a courier, or we will arrange delivery with you directly. If you are not in when a delivery is attempted, the parcel will be taken to your nearest postal sorting depot. A card will be left with instructions on how to retrieve it. Orders will be dispatched once any special delivery arrangements have been agreed and payment has been received. Any orders that are returned to us as undelivered will have a chargeable fee for carriage of £10 plus administration costs. Please note that missing parcels cannot have a claim launched until 15 working days after dispatch.
Returns Policy Please check the packaging of your order upon delivery and do not sign for it if it appears to have been damaged in transit: if you refuse to receive a delivery, the courier will return the item to us and we will arrange a replacement (subject to having another in stock). If we do not have a replacement you are entitled to a full refund (excluding P&P). If you receive an item that you believe is not as advertised, please let us know within 7 days of delivery. We want you to be completely happy with your purchase. You may return any unsuitable/’not as advertised’ items for an exchange or refund, within 7 days provided they are returned in a new and unused, re-saleable condition and with the items original packing. Postage and packing costs are non-refundable. You are responsible for the return postage costs, shipping charges, etc. If you are returning jewellery the piece must be unworn and received in perfect condition in the original packaging. Earrings cannot be returned for hygiene reasons. You must provide us with the original proof of purchase (please retain email correspondence for sales made via the website). Unless you have statutory rights to reject the goods, items made to a customers’ specification, commissioned artwork or personalised goods are non-returnable. Before you return an item, please contact us: Phone + 44 (0)7531820195 Email: firstname.lastname@example.org To return an item under this Returns Policy please send the item to: Made in the Marches Gallery, 12 Church St, Kington, Herefordshire HR5 3AZ Nothing in this Returns Policy affects any statutory rights you may have as a consumer.
Limitation of Liability/Disclaimer Any advice given on this web site is meant for guidance purposes only and purchasers must be responsible for determining whether such information or advise applies to their particular circumstances. The information and advice contained in this web site should not be relied upon as statements or representations of facts. No warranty is given as to the accuracy of any information given. Please get in touch before ordering if you have any concerns.
No Variation or Representation Nothing said by our sales personnel shall amount to a variation of these Terms and Conditions or a representation about the nature or quality of our items. Governing Law and JurisdictionYour order and the formation of the contract shall be governed by and interpreted in accordance with English Law
Copyright Made in the Marches. All rights, including copyright, trade marks, names and logo, used in relation to this website are owned by or controlled for these purposes by us. Nothing in this Agreement confers on you any license or right under any of our trade marks or logos or those of any third party. We reserve the right to issue legal proceedings against any companies or persons who copy any text, photographs, images, graphics, logos, button icons, trademarks or any part of this website. The content of this website remains the property of Made in the Marches Gallery.